CITB Validating says the card is already assigned to another user
This means someone has already registered with Applican with those card details. Please contact Applican Support to resolve - support@myapplican.com
Timesheets says an Operative worked until 01:00 but he did not?
This happens when an Operative doesnt clock out, the system will automatically clock them out at 01:00 (so their clock in times do not get out of sync). This means on their timesheet, it will show clock out at 01:00. You can manage auto clock out rules under Company Settings.
What happens if an Operative doesnt clock out?
If an Operative doesnt clock out, the system will automatically clock them out at 01:00 by default. You can manage auto clock out rules under 'Company Settings'.
My Operative is clocking in but their times are not showing up?
This could be because the Operative has been enrolled on the SiteClock device under the wrong name. Check that they have been enrolled under the correct name in the SiteClock Device. You can test this by looking at the name and photo that shows up on the device screen when they clock in.
Operatives name not showing up on Biometric Site Clock Device
If an Operatives name is not showing up on the Biometric Device, it could mean they are not connected to your Contractors account. Once you ‘Accept’ the Operatives ‘Join Request’ when they register with the app it will add their name to the Biometric Device so you can enrol them. This will then allow them [...]
I still cant see my Operatives Clock In Times (Device Offline)
How to Reconnect your Site Clock to the Internet Video https://youtu.be/pZ5Z9-iCqXM Step by Step Guide of how to reconnect your Site Clock to the Internet Turn the SiteClock device off at the mains and on again. Tap on the Menu Button on the device (bottom of the screen) Then tap 'COMM' than 'Ethernet': Once [...]
Memory / Disk Full Error
If you are getting a memory / Disk Error (may happen when enrolling new users) this means the device is running out of storage. How to fix To fix, you need to free up memory. You can do this by doing the following: Menu Data Mgt. Delete Data Delete Attendance Data Delete All OK
Register via Mobile
If your Operative does not use apps or has an email they can register via their mobile number: https://www.applican.io/#/register/register?channel=phone
I don’t see clock in times for my Operatives? / Device Offline
This normally means the SiteClock device is not connected to the internet for that Site. Solution Turn the SiteClock Device off and on again at the plug mains. Turn the Device on by the power button on the left-hand side of the device. This will reset the internet device and get it back online. To [...]
My CITB Card Validation Has Failed
If your CITB Card validation is failing, ensure you have correctly entered the following into the app: Your First Name and Last Name appears exactly as it is spelt on your CITB card Your Date of Birth is correct and the same on your CITB Ensure you have entered the correct CITB card number