This means someone has already registered with Applican with those card details. Please contact Applican Support to resolve - firstname.lastname@example.org
This happens when an Operative doesnt clock out, the system will automatically clock them out at 01:00 (so their clock in times do not get out of sync). This means on their timesheet, it will show clock out at 01:00. You can manage auto clock out rules under Company Settings.
If an Operative doesnt clock out, the system will automatically clock them out at 01:00 by default. You can manage auto clock out rules under 'Company Settings'.
This could be because the Operative has been enrolled on the SiteClock device under the wrong name. Check that they have been enrolled under the correct name in the SiteClock Device. You can test this by looking at the name and photo that shows up on the device screen when they clock in.
If an Operatives name is not showing up on the Biometric Device, it could mean they are not connected to your Contractors account. Once you ‘Accept’ the Operatives ‘Join Request’ when they register with the app it will add their name to the Biometric Device so you can enrol them. This will then allow them [...]
How to Reconnect your Site Clock to the Internet Video https://youtu.be/pZ5Z9-iCqXM Step by Step Guide of how to reconnect your Site Clock to the Internet Turn the SiteClock device off at the mains and on again. Tap on the Menu Button on the device (bottom of the screen) Then tap 'COMM' than 'Ethernet': Once [...]
If you are getting a memory / Disk Error (may happen when enrolling new users) this means the device is running out of storage. How to fix To fix, you need to free up memory. You can do this by doing the following: Menu Data Mgt. Delete Data Delete Attendance Data Delete All OK
If your Operative does not use apps or has an email they can register via their mobile number: https://www.applican.io/#/register/register?channel=phone
This normally means the SiteClock device is not connected to the internet for that Site. Solution Turn the SiteClock Device off and on again at the plug mains. Turn the Device on by the power button on the left-hand side of the device. This will reset the internet device and get it back online. To [...]
If your CITB Card validation is failing, ensure you have correctly entered the following into the app: Your First Name and Last Name appears exactly as it is spelt on your CITB card Your Date of Birth is correct and the same on your CITB Ensure you have entered the correct CITB card number