This normally means the SiteClock device is not connected to the internet for that Site.


  1. Turn the SiteClock Device off and on again at the plug mains.
  2. Turn the Device on by the power button on the left-hand side of the device.

This will reset the internet device and get it back online.

To test if the device is now online, go to your Site Dashboard and click the Refresh Symbol on the Timeclock section at the top of the Page (it might take a few minutes to sync up and show online).

Refresh your Applican browser and the clock in times will start to appear.

I don't see clock in times for my Operatives? / Device Offline Applican Clocking In Biometric Time Attendance System