If an Operatives name is not showing up on the Biometric Device, it could mean they are not connected to your Contractors account.

Once you ‘Accept’ the Operatives ‘Join Request’ when they register with the app it will add their name to the Biometric Device so you can enrol them. This will then allow them to clock in and out.

Check the following:

  1. Can you see their name in Applican? 
    1. Solution – It may take a few minutes for the device to sync so if you dont see their name straight away, check again in a couple of minutes.
  2. Their name has ‘Pending’ Label beside it in the Operative Table? This means you have not yet accepted their Join Request
    1. Solution – Click on the Operatives Profile and click ‘Accept’. This will add them to your account and in 2mins their name will appear/sync to the device clock.