Time Attendance System FAQs

This means someone has already registered with Applican with those card details.
Please contact Applican Support to resolve – support@myapplican.com
This happens when an Operative doesnt clock out, the system will automatically clock them out at 01:00 (so their clock in times do not get out of sync).
This means on their timesheet, it will show clock out at 01:00.
You can manage auto clock out rules under Company Settings.
If an Operative doesnt clock out, the system will automatically clock them out at 01:00 by default. You can manage auto clock out rules under ‘Company Settings’.
This could be because the Operative has been enrolled on the SiteClock device under the wrong name.
Check that they have been enrolled under the correct name in the SiteClock Device.
You can test this by looking at the name and photo that shows up on the device screen when they clock in.
If an Operatives name is not showing up on the Biometric Device, it could mean they are not connected to your Contractors account.
Once you ‘Accept’ the Operatives ‘Join Request’ when they register with the app it will add their name to the Biometric Device so you can enrol them. This will then allow them to clock in and out.
Check the following:
- Can you see their name in Applican?
- Solution – It may take a few minutes for the device to sync so if you dont see their name straight away, check again in a couple of minutes.
- Their name has ‘Pending’ Label beside it in the Operative Table? This means you have not yet accepted their Join Request
- Solution – Click on the Operatives Profile and click ‘Accept’. This will add them to your account and in 2mins their name will appear/sync to the device clock.
How to Reconnect your Site Clock to the Internet Video
Step by Step Guide of how to reconnect your Site Clock to the Internet
Turn the SiteClock device off at the mains and on again. Tap on the Menu Button on the device (bottom of the screen)
Then tap ‘COMM’ than ‘Ethernet’:
Once this window opens do the following:
Turn the SiteClock Device off and on again (power button on the left hand side of the device). Wait a couple of minutes until you see the computer icon at the top turn blue.
To test if the device is now online, go to your Site Dashboard and click the Refresh Symbol on the Timeclock section at the top of the Page (it might take a few minutes to sync up and show online).
Wait a few of minute for the device to upload the clock in times and then refresh your browser on your laptop and this should then start to show you the Clock in times for the Operatives in Applican.
If you are getting a memory / Disk Error (may happen when enrolling new users) this means the device is running out of storage.
How to fix
To fix, you need to free up memory. You can do this by doing the following:
- Menu
- Data Mgt.
- Delete Data
- Delete Attendance Data
- Delete All
- OK
If your Operative does not use apps or has an email they can register via their mobile number:
This normally means the SiteClock device is not connected to the internet for that Site.
Solution
- Turn the SiteClock Device off and on again at the plug mains.
- Turn the Device on by the power button on the left-hand side of the device.
This will reset the internet device and get it back online.
To test if the device is now online, go to your Site Dashboard and click the Refresh Symbol on the Timeclock section at the top of the Page (it might take a few minutes to sync up and show online).
Refresh your Applican browser and the clock in times will start to appear.
If your CITB Card validation is failing, ensure you have correctly entered the following into the app:
- Your First Name and Last Name appears exactly as it is spelt on your CITB card
- Your Date of Birth is correct and the same on your CITB
- Ensure you have entered the correct CITB card number
If an Operative hasn’t got a smart phone, the Contractor can set them up directly in Applican or the operative and register online:
Contractor Setup
- Login to Applican
- Go to the Operative Table and Click on + Add Operative
- Fill in the details and click Save
Operative Can Register Online
1. Register here: https://www.applican.io/#/register/channel
2. Once registered, they must then validate their CITB
3. Then they must then send you (The Contractor) a ‘Join Request’ – Click ‘Join a Contractor’ search for your account and click send.