FAQs2022-04-02T17:50:53+00:00

Time Attendance System FAQs

FAQs Applican Clocking In Biometric Time Attendance System
CITB Validating says the card is already assigned to another user2022-02-07T10:37:32+00:00

This means someone has already registered with Applican with those card details.

Please contact Applican Support to resolve – support@myapplican.com

Timesheets says an Operative worked until 01:00 but he did not?2022-02-07T10:37:11+00:00

This happens when an Operative doesnt clock out, the system will automatically clock them out at 01:00 (so their clock in times do not get out of sync).

This means on their timesheet, it will show clock out at 01:00.

You can manage auto clock out rules under Company Settings.

What happens if an Operative doesnt clock out?2022-02-07T10:36:49+00:00

If an Operative doesnt clock out, the system will automatically clock them out at 01:00 by default. You can manage auto clock out rules under ‘Company Settings’.

My Operative is clocking in but their times are not showing up?2022-02-07T10:36:30+00:00

This could be because the Operative has been enrolled on the SiteClock device under the wrong name.

Check that they have been enrolled under the correct name in the SiteClock Device.
You can test this by looking at the name and photo that shows up on the device screen when they clock in.

Operatives name not showing up on Biometric Site Clock Device2022-02-07T10:36:05+00:00

If an Operatives name is not showing up on the Biometric Device, it could mean they are not connected to your Contractors account.

Once you ‘Accept’ the Operatives ‘Join Request’ when they register with the app it will add their name to the Biometric Device so you can enrol them. This will then allow them to clock in and out.

Check the following:

  1. Can you see their name in Applican? 
    1. Solution – It may take a few minutes for the device to sync so if you dont see their name straight away, check again in a couple of minutes.
  2. Their name has ‘Pending’ Label beside it in the Operative Table? This means you have not yet accepted their Join Request
    1. Solution – Click on the Operatives Profile and click ‘Accept’. This will add them to your account and in 2mins their name will appear/sync to the device clock.
I still cant see my Operatives Clock In Times (Device Offline)2022-02-07T10:34:37+00:00

How to Reconnect your Site Clock to the Internet Video

 

Step by Step Guide of how to reconnect your Site Clock to the Internet

Turn the SiteClock device off at the mains and on again. Tap on the Menu Button on the device (bottom of the screen)

FAQs Applican Clocking In Biometric Time Attendance System

Then tap ‘COMM’ than ‘Ethernet’:

FAQs Applican Clocking In Biometric Time Attendance System

FAQs Applican Clocking In Biometric Time Attendance System

Once this window opens do the following:

FAQs Applican Clocking In Biometric Time Attendance System

Turn the SiteClock Device off and on again (power button on the left hand side of the device). Wait a couple of minutes until you see the computer icon at the top turn blue.

To test if the device is now online, go to your Site Dashboard and click the Refresh Symbol on the Timeclock section at the top of the Page (it might take a few minutes to sync up and show online).

Wait a few of minute for the device to upload the clock in times and then refresh your browser on your laptop and this should then start to show you the Clock in times for the Operatives in Applican.

Memory / Disk Full Error2022-02-07T10:29:34+00:00

If you are getting a memory / Disk Error (may happen when enrolling new users) this means the device is running out of storage.

How to fix

To fix, you need to free up memory. You can do this by doing the following:

  1. Menu
  2. Data Mgt.
  3. Delete Data
  4. Delete Attendance Data
  5. Delete All
  6. OK
Register via Mobile2022-02-07T10:29:14+00:00

If your Operative does not use apps or has an email they can register via their mobile number:

https://www.applican.io/#/register/register?channel=phone

I don’t see clock in times for my Operatives? / Device Offline2022-02-07T10:28:31+00:00

This normally means the SiteClock device is not connected to the internet for that Site.

Solution

  1. Turn the SiteClock Device off and on again at the plug mains.
  2. Turn the Device on by the power button on the left-hand side of the device.

This will reset the internet device and get it back online.

To test if the device is now online, go to your Site Dashboard and click the Refresh Symbol on the Timeclock section at the top of the Page (it might take a few minutes to sync up and show online).

Refresh your Applican browser and the clock in times will start to appear.

FAQs Applican Clocking In Biometric Time Attendance System

My CITB Card Validation Has Failed2022-02-07T10:26:26+00:00

If your CITB Card validation is failing, ensure you have correctly entered the following into the app:

  1. Your First Name and Last Name appears exactly as it is spelt on your CITB card
  2. Your Date of Birth is correct and the same on your CITB
  3. Ensure you have entered the correct CITB card number

FAQs Applican Clocking In Biometric Time Attendance System

An Operative has not got a Smart Phone, how can they register?2022-02-07T10:23:39+00:00

If an Operative hasn’t got a smart phone, the Contractor can set them up directly in Applican or the operative and register online:

Contractor Setup

  1. Login to Applican
  2. Go to the Operative Table and Click on + Add Operative

FAQs Applican Clocking In Biometric Time Attendance System

FAQs Applican Clocking In Biometric Time Attendance System

  1. Fill in the details and click Save

 

Operative Can Register Online
1. Register here: https://www.applican.io/#/register/channel
2. Once registered, they must then validate their CITB
3. Then they must then send you (The Contractor) a ‘Join Request’ – Click ‘Join a Contractor’ search for your account and click send.